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Below I'll cover the main-needed skills in customer service, to me, for mastering this important position:

 

  • Flexible approach
  • Naturally communicative
  • Relational and Organisational skills
  • Precise and able to concentrate on task at hand, while working under pressure
  • Patience and Attentiveness
  • Ability to listen
  • Clear Communication and Positive Language
  • Good knowledge of product and/or service
  • Problem-solving and Goal Oriented
  • Ability to Manage the Time and the Conversation with Satisfaction

 

That’s my opinion, formed through my journey in the customer service; a wisdom that I’d like to share with those who wants to pursue a career in this incredible area.

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